Returns & Exchanges

At Vilvah, we strive to ensure your skincare journey is seamless; however, if you receive a damaged or incorrect product, you may initiate a return within 48 hours of delivery. Due to the nature of our natural beauty products, we can only accept returns on items that are unopened and in their original packaging.

1

Initiate Request

Contact our customer support team via email or our website portal within 48 hours of receiving your order to log your return or exchange request.

2

Verification Process

Provide clear images or videos of the product and the outer packaging to help our team verify the claim regarding damage or incorrect shipment.

3

Secure Packaging

Once approved, ensure the product is packed securely in its original box with all labels intact to prevent any transit damage during the return journey.

4

Refund or Replacement

After we receive and inspect the returned item, we will process your replacement or issue a refund to your original payment method within 7-10 business days.

📅

30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing